Privacy Policy | Dr. Pai Skin, Hair & Healthcare Clinic

1. Overview & Commitment

This Privacy Policy outlines how Dr. Pai Skin, Hair & Healthcare Clinic ("we", "our", or "us"), located in Akshayanagar, Bengaluru, collects, uses, protects, and discloses your information when you visit our website (www.drpaiskinhair.in), schedule an appointment, or communicate with our clinical staff.

We adhere strictly to applicable Indian data privacy regulations, including the Digital Personal Data Protection (DPDP) Act, 2023, and professional medical ethics governing doctor-patient confidentiality.

2 Information We Collect

We collect personal and health-related details only when voluntarily provided by you through our online booking forms, contact forms, WhatsApp communications, or clinical registrations:

Personal Identification Details: Full name, age, gender, contact number, email address, and residential location.
Appointment & Health Details: Reason for consultation, skin or hair concerns described in booking notes, preferred appointment slot, and prior clinical consultation history shared voluntarily.
Technical & Usage Data: IP address, browser type, device type, referring URL, and browsing interactions via standard analytical tools (e.g., Google Analytics).

3 How We Use Your Information

Your information is strictly utilized to provide high-quality medical and aesthetic care:

To process, confirm, and manage your clinical consultation appointments.
To communicate appointment reminders, clinical preparation guidelines, or post-treatment instructions.
To maintain accurate patient medical records under the supervision of Dr. Ravish Pai.
To improve website performance, user experience, and technical security.

4. Medical Confidentiality & Data Security

Medical privacy is our utmost priority. All clinical consultations, treatment records, and patient photographs (if taken for clinical progress monitoring with explicit patient consent) are stored securely with strict restricted access.

We employ industry-standard encryption protocols (SSL/TLS) for data in transit and secure database infrastructure with multi-factor authentication for data at rest.

5 Third-Party Sharing & Cookies

We do not sell, rent, or trade your personal or medical data to any third party for marketing purposes.

We may share necessary data only with trusted service providers assisting in our operations under confidentiality agreements:

Secure database and hosting infrastructure (Firebase / Google Cloud Platform).
SMS / WhatsApp communication channels used exclusively for appointment confirmation.
Anonymized web analytics tools (Google Analytics) to understand site usage. You can manage cookie settings via your browser options.

6 Your Rights

You hold the following rights regarding your personal information stored with us:

Access & Correction: Request access to or correction of your contact details in our records.
Data Deletion: Request erasure of non-clinical website inquiry records, subject to medical record retention laws.
Opt-Out: Opt out of non-essential promotional communications at any time.

7. Privacy Inquiries & Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or data handling, please contact our clinic:

Dr. Pai Skin, Hair & Healthcare Clinic

2nd Floor, Gokul Building, Yelenahalli Main Rd, Akshayanagara East, Bengaluru - 560114

Phone: +91 91486 77450

Email: drpaiskinhair@gmail.com